Purchases, Shipping & Returns Policy
When you place an order with ECOLOUR you agree to accept the following terms and conditions.
Making A Purchase
ECOLOUR aims to deliver goods of the highest quality. Every effort is made to display only items that are in stock or which can be dispatched to you quickly or direct from the manufacturer. From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to
- order an alternative,
- have the products sent as soon as they become available or
- to cancel the order.
All prices quoted are in British pounds sterling (£) and include Value Added Tax (VAT) at 20%. We make every effort to ensure the prices are accurate, however changes beyond our control do occasionally occur. If this happens we will contact you before shipping your order to gain your agreement to the revised price or to amend or cancel the order.
Orders are accepted at the sole discretion of ECOLOUR and are subject to your credit or account card being authorised for the transaction. All transactions are conducted through a secure web server. We accept Visa, Delta, Maestro, Electron and MasterCard via a secure web server.
You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, our contact details, a full list of the products you have ordered and all costs.
If you wish to pay by cheque please call us to place your order. Cheques should be made payable to "ECOLOUR".
It is the customer's responsibility to order the quantity, colour & type of products appropriate to their needs and any advice given by us is given in good faith & to the best of our ability, but we will not be held liable for any losses, errors, or omissions. Please check the colour prior to use as we will not be liable for any costs incurred as a result of an incorrect colour being applied; we suggest that you always try a tester pot in the first instance.
Consequential Losses: our limit of liability extends only to the value of the products supplied.
Every effort is taken to ensure that the information contained on our web site is correct and up to date. However, ECOLOUR disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete. ECOLOUR cannot be held responsible for any loss or damage that may arise from the use of this information.
Due to colour variations between computer screens / printed colour charts it is the responsibility of the purchaser to ensure that they are satisfied with the colour / shade that they selected and ECOLOUR strongly recommend trying a tester pot prior to making a selection
We want you to be totally satisfied with your order - if you are unhappy with your goods for any reason, you can return unopened, standard stock items, in their original condition, within 14 days of receipt, returned goods may be subject to a handling charge. The goods must be returned, at your cost, and must arrive in unopened, unused state with ECOLOUR within 14 days of the return being notified in a condition fit for resale for a refund to be made.
Any non-standard stock products cannot be returned unless defective - as all our colours are hand mixed to order these are personalised and as such are not returnable.
Any damages must be notified to ECOLOUR within 24 hours of receipt if a claim is to be made, the customer is responsible for fully inspecting the contents of the delivery.
Shortages & Incorrect items
All shortages & Incorrect items should be notified to ECOLOUR within 24 hours.
Cancelling Your Order
If you wish to cancel your order it is important that a cancellation instruction is received prior to midday on the day of despatch - for orders placed before 12 noon this is likely to be the same day as the order was placed (working days only).
ll orders are normally dispatched within 3 working days; if there is likely to be a delay we inform you as soon as possible. We operate Monday to Friday and aim to ship within one day of receiving an order and orders received before 12pm are usually dispatched same day. Orders placed after 12pm on Friday, or any time on Saturday or Sunday are not packed until Monday at the earliest.
Express delivery offers a next-day service for orders received before 12 noon. Please note that for both standard and express services, deliveries are only made between Monday and Friday and not at the weekend. Saturday deliveries are possible at £40.
During public holidays and the Christmas period ECOLOUR will be closed so deliveries may vary, please contact us if your order is urgent.
All prices are show in UK pounds and are inclusive of VAT.
The ECOLOUR VAT registration number is: 275884701
Credit Card Security
Your credit/debit card details are entered on a Worldpay ePayments web page. Worldpay are fully compliant with the Payment Card Industry Data Systems Security Standard (PCI DSS). We do not store any card details ourselves.
For general information contact ECOLOUR by emailing us on firstname.lastname@example.org or by phone on 01452 772020, or fax on 01452 772024
Our postal address is:
ECOLOUR, Calf Way, Bisley, Stroud, Gloucestershire, GL6 7BX.
We are open 9:00am - 5:30pm, Mon - Fri.
For a map of where we are see our 'Contact Us ' page.
We endeavour to respond to all complaints within three working days. Please email email@example.com or call us on 01452 772020. If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and keep you fully informed throughout the process.